Demonstration environment — do not enter real client or sensitive information.

BSTS markBSTS OS

Risks

Named, sized, and owned — a risk register in plain language, because a risk nobody can explain is a risk nobody is managing.

  • Booking-engine API rate limits during peak season

    SeverityMediumLikelihoodMedium

    Sync frequency may need to drop during sell-out weekends.

    Mitigation: Queue with backoff; PMS remains source of truth so a delayed sync degrades gracefully.

    Mitigating

  • Single point of knowledge: preference spreadsheet owner

    SeverityHighLikelihoodMedium

    One veteran staffer holds years of guest knowledge informally.

    Mitigation: Import the spreadsheet into the unified record early, with her as reviewer — capture the knowledge while honoring its source.

    Open

  • AI assistant drafts could drift from house policy

    SeverityMediumLikelihoodLow

    Policy changes (e.g. pet rules) must reach the assistant's knowledge base.

    Mitigation: Single-source policy doc feeds the assistant; drafts-only mode means a human catches drift before a guest does.

    Open