Decisions
A decision record for every consequential choice — what was decided, why, and what would cause us to revisit it. Institutional memory, on purpose.
- Accepted
Keep the existing PMS
Decided Demo · week 1
Context: Vendor pitched a cloud migration mid-assessment (fictional).
Decision: The PMS passes all four keep tests. Migration would burn a year of staff fluency for no guest-visible gain. Revisit only if vendor support lapses.
- Accepted
PMS is the single source of truth for guest data
Decided Demo · week 2
Context: Three systems each held partial, conflicting guest records.
Decision: All syncs treat the PMS as authoritative. Conflicts resolve toward the PMS; other systems are projections.
- Accepted
AI assistant ships drafts-only, indefinitely
Decided Demo · week 4
Context: Vendor default was auto-send with confidence thresholds.
Decision: Every outbound guest message requires a human send. This is a product property, not a rollout phase.
- Proposed
Defer loyalty-program integration
Decided Demo · week 5
Context: Tempting scope; weak current value for a 28-room property.
Decision: Proposed for the Later column pending season data. Not in Phase 1 or 2.