Assessments

Conducted Demo · week 1

A reservation is touched by hand up to four times before check-in. Guest preferences live in one veteran's spreadsheet. The nightly report costs 40 minutes of copy-paste after close.

5 findings — open detail

Conducted Demo · scheduled

Client intake arrives by email, referral call, and a web form that feeds a mailbox nobody owns. Engagement letters are assembled by copy-paste from old ones.

In progress — open detail